Privacy Policy

Wootz takes your privacy very seriously and treats all your personal information as confidential. This privacy policy sets out how we treat your personal information and what we use it for.

When you place an order or set up an account through Wootz, we will collect your name, billing address, delivery address, contact details (including email and telephone numbers) and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.

Customer services: If you contact our customer services representatives, Wootz will ask you to provide your name, email address, and the reasons for contacting us.

When you place an order or set up an account through Wootz, we will use your personal data to:

• process your orders, communicate with you about your orders, and deliver your products;
• update our records and maintain your account with us;
• prevent or detect fraud;
• ask for feedback on our products, website and services;
• conduct market research;
• monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.
  
  

We may share your personal data with any company for the purposes listed in this policy.

We will not disclose your personal information to any third party except as follows:

• If you have opted in to receiving marketing communications, we may share your information our third party service providers who provide email distribution services or with social media companies providing digital marketing services.
• We will provide your personal data to our business partners who provide, ordering, logistics, fulfilment, and other services in order to process your orders, deliver your products, and provide customer care.

All of these disclosures would be made under contractual arrangements to ensure confidentiality, and carried out in accordance with the requirements of the relevant Data Protection regulations.

We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. We may provide such aggregated information to third parties, but these statistics will not include information that can be used to identify any individual.

A cookie is a small piece of information sent to your computer, mobile or other device when you visit a website. Cookies are sent by a web server to a web browser, to enable the server to collect information from the browser and recognise your device on future visits.

When you first visit our website you will be asked if you accept our cookies. We use cookies to keep track of your current shopping session, to personalise your experience, to store items in your shopping bag, and trying to ensure that the adverts or offers you see online are more relevant to you.

• If you click to accept cookies, you are opting-in to Wootz using your personal information for these purposes.
• If you do not accept our cookies, the functionality of our website will be severely limited.

Most browsers allow you to turn off cookies. If you want to know how to do this, look at the help menu on your browser. However, if you do not accept cookies your user experience on our website may be affected and you may be unable to purchase products from our website.

Cookies can be divided into four types:

Category 1: Strictly Necessary Cookies

These cookies are essential for the website to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies

This type collect anonymous information on how people use our website and the data is merged with other users to enable us to improve how the website operates. For example, we utilise Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established, but our third party providers (such as Google) may associate this data with personal data they already hold about you.

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the website operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use third party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

Our website uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.